Terms and Conditions

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Please read carefully.

Elle Est Wig Bar relies on our customers  satisfaction to continue to thrive in this industry.  We stand behind the quality of our products. We believe we can work together with our clients to make every purchase a positive experience. We carefully hand inspect, shampoo and conditioned our wigs before they leave our warehouse. Please advise that due to each individual piece comes from a separate donor, we cannot guarantee exact hair color or texture.

Virgin human hair is very distinctive, and no two heads of hair are exactly alike. Our pictures are meant to give you a good idea of our textures. When you place an order with us you will notice that there will be some variation between our pictures and that of the hair you receive. This is not avoidable nor should it be. It is part of the fun of buying and wearing premium quality virgin hair. Our hair is beautiful and unique, just like you!

Since we only supply unprocessed virgin hair it comes in natural shades of 1B (Off Black). If you choose to color the hair, it takes and holds permanent, semi-permanent, lifts, and cellophane beautifully! (Recommended to be done by a professional stylist).

Refunds and/or exchanges WILL NOT be issued for dissatisfaction with texture or color!

All  payments are always 100% upfront. We accept all major credit cards. As soon as you place an order online your credit card will be charged. We have zero tolerance for Credit card fraud and theft of our merchandise. Any fraudulent purchases will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address you will be required to fill out a credit card authorization form and send documentation before your shipment is released. If this is necessary a representative will contact you promptly after your order has been placed. This may delay the shipping of your order.

Once payment is made there are no cancellations of orders.

Our business hours are Monday through Friday from 9:00 am to 5:00 pm (PST). Orders placed are processed as quickly as possible, however please be advised that delays do happen and rest assured that we are trying to get all orders out as quickly as possible. 

At Elle Est Wig Bar we maintain the highest  level of quality assurance. Every bundle and wig goes through a vigorous process to make sure you are receiving the best quality.  This is a luxury wig shop and that is what we intend to offer all of our clients, EVEN YOU!  All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied.
Due to this reason alone as well as the  nature of our products, we only accept returns when the item is in  its original status.

We take great pride in our product and it is 100% guaranteed. Since natural hair is reactive to a simple wash and deep conditioning product issues or concerns can often easily be remedied by implementing a simple care regimen. However, if you feel you’ve received a product that is truly defective and unusual we want to hear from you! If you have received any product that is defective you must contact us within 30 business days of receipt of the merchandise. We will address the quality issue at once. A customer service Representative will provide the customer with mailing instructions for the return of ALL of the product in question. Customers will be responsible for paying costs associated with returning the item. . If we can verify and agree that the product is defective in any way, Elle Est Wig Bar  will then exchange or replace the item.
If the customer selects a product in exchange for greater value, they will be responsible for paying the additional cost of the item. We will then cover the cost of shipping the exchanged/new item back to the customer. If we can not validate the product was defective, we will return the item in question to the customer at our expense without an exchange of product. However we will not accept any product that has been altered in any way.

At our sole discretion,we may exchange products under the following conditions:
Requests must be made within 30 business days of receipt of product(s). Any exchange request after 30 days will not be honored.
We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, or washed) in any way.
According to the Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution.
Product must be exchanged for something of equal or greater value. No refunds will be permitted.
In order to process an exchange the unwanted product would need to be sent back at your expense. We suggest sending through a carrier that provides tracking information and delivery confirmation since we are not responsible for lost packages. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value.

All Express Shipments May Require a Signature.
For your convenience please do not wait until the last minute to place your order. If you have a deadline, hair appointment or other engagements it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information we receive from our warehouse. We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.  If your package is delayed we will not offer a reimbursement of shipping charges.
FAILED DELIVERIES / REFUSED SHIPMENTS / INCORRECT SHIPPING ADDRESS

Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, apt#, zipcode, etc.) needed to deliver your package. Your order will be shipped  to the address you provide. It is extremely important that you give us the most accurate  information as  possible. If an address correction needs to be made after your shipment has been sent you will be assessed an extra fee to make the correction with the carrier . NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.
If a shipment is returned to us due to a bad address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.

If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please call us immediately. We will contact the  right away and initiate a trace for your package and have them start an investigation. This investigation can take some time so please be  patient with us. If it is determined that your shipment has been lost a replacement will be sent pending investigation of the situation.

Please be advised that we will not resend or refund a package that shows DELIVERED on the carriers tracking.

Elle Est Wig Bar reserves the right at our discretion to make changes to prices, policies and procedures without any notice. Please check this page periodically for changes.